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Returns

Always contact us before returning products info (at) shelby.fi.

We aim to provide all the available information about the products we sell. This is to help you to make the right choice when deciding on the type and size when ordering from us. All unnecessary returns cause extra work for all parties and put extra strain on nature.

If you feel you are missing some information about our products please contact us by email info (at) shelby.fi or by phone +358 44 016 6976 during business days 12 to 6 PM UTC +2h. We do our best to provide you all the information available.

Returns are accepted within 14 days. We refund shipping and return shipping costs only with accepted reclamation cases.

Returns on cut and made to measure items can't be compensated, except in the case where we have made a mistake. Please notify us promptly of any problems so we can offer you the best possible service.

Items cut to length or made to measure, or items that are not anymore valid for resale (e.g. they have been in use) can not usually be compensated.

In return cases money will be returned to customers payment card if it was used on paying, or to customers bank account.

Valid from 3rd of February 2017.