Terms of Service
Effective starting from 12th of May 2016
The products sold by this webstore are sold by Shelby Oy, Business Id (y-tunnus) 2008279-5. We sell our products to (legally adult) private individuals as well as businesses, municipalities and countries. The prices of the products include the Value Added Tax (VAT, or in Finnish ALV) unless it is said otherwise. We reserve the right to change product and postal prices.
We will ship orders to most countries around the world. All eligible countries are found on the shopping cart page. Available shipping methods and prices will update based on products in shopping cart.
All of the prices in our webstore include 24% (VAT). For businesses inside of the European Union (EU) but outside of Finland: include your value added tax identification (VAT-ID) number in your customer information. The VAT will automatically be subtracted from the final price. For customers outside of the EU: when you select a delivery address outside of the EU, the 24% VAT will automatically be subtracted from your order. Non-EU customers are responsible for customs and taxes associated with the destination country.
Ordering and order confirmation
The products are mainly ordered through the internet site’s www.shelbyoutdoor.com shopping cart.
All of our orders include an email order confirmation, which includes the total cost of the items, the shipping costs and the ordered items. The order confirmation email is sent to the email provided in the shipping details. Ensure your email provider does not block emails from our email server, i.e email addresses ending with @shelby.fi.
Products and their shipping costs are paid when the purchase is made. In the webstore you can pay with the following means: credit cards or Finnish Online Banking Accounts (Nordea, Osuuspankki, Danske Bank, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, S-Pankki, Ålandsbanken). The payments are processed by Paytrail Oy’s payment service. Companies, communities, municipalities and states may also pay with pre-invoice or invoice as separately agreed.
Payment service provider
Paytrail Oy (2122839-7) is acting as the Payment service provider in cooperation with the Finnish banks and credit institutions. Paytrail Oy will be stated as the payment receiver on your account statements or card invoice, and Paytrail Oy will forward the payment to the merchant. Paytrail Oy is an officially licensed payment institution. In case of reclamation we ask you to first get in contact with the product sales provider.
Paytrail Oyj, y-tunnus: 2122839-7
Payment through online banks is handled by Paytrail Oy (2122839-7) in cooperation with the Finnish banks and credit institutions. From a user perspective, paying through Online banking works as normally expected.
Pre-invoicing and invoicing for Businesses
Pre-invoicing is only available for Business customers and is separately agreed for with recurring customers. We will ship the products when the payment appears on our account and the requested products are ready to be shipped. Payments should be directed to the account FI9612233500050854 Shelby Oy, with the order reference number which we supply by email after stock review. For International orders use IBAN: FI9612233500050854 BIC/SWIFT: NDEAFIHH.
Billing only for companies, organizations, municipalities and states after the credit check. Billing requires manual review of by staff, which may cause a delay of the order by a few days.
We will process the prepayment during the store’s opening hours after the order has been made. If the payment is paid by bank transfer, then we reserve 5 working days to process the order. If the payment is not completed during that time the order is voided.
Freight preliminary (Available only for deliveries inside Finland)Freight preliminary, Cash on delivery or other payment methods are only used in cases where other forms of payment are not possible, such as a telephone order.
The shipment is paid to the post office or other selected transport companies when the order is received. An order payed by freight preliminary is processed and shipped as soon as possible. The order can not be altered afterwards.
Freight preliminary is binding and the customer may not leave the order unclaimed. In the case of unclaimed freight, the customer will be billed the shipping costs of returning the goods in addition to the initial shipping costs as well as possible additional costs, such as the cost of specially manufactured or tailored goods for the customer. Unpaid bills are directed to a collection agency.
Payment by freight preliminary will increase the shipping costs by amount charged by the shipping company for freight preliminary. You can not use freight preliminary for payment of electronic services or gift cards.
We ship our products on every working day. The orders will be sent as soon as we receive the order and payment. Most of the payments by card and online banks are shipped out on the same day as we receive the order. At the latest we will ship out the order on the next working day, approx. 90% in most cases.
Payments through Paytrail Oy by card or online banking payments are immediately transferred to us and the order is immediately moved for collection and packaging. When the payment is by invoice, it can take 1-3 working days for us to receive the payment confirmation after it has been paid.
Estimated date of delivery is presented in the shopping cart.
You will get the shipment tracking information by email once the order is ready to be shipped. Ensure you provide an SMS compatible phone number so that the post office can notify you by SMS when your order arrives. Note: Letters do not have a tracking number! If we can not ship your order within 3 working days we will always contact you by email.
Abnormal delivery times will be announced on the www.shelbyoutdoor.com front page.
Delivery method and shipping costs
Shipping costs include shipping, collection, and packaging costs. You can find the cost of shipping from your order in the shopping cart (after selecting the delivery country). Orders will be delivered as a parcel or a letter depending on the size of the order and your preferences. Only packages have shipment tracking. More information on postage options, payments and shipping methods can be found at Delivery Options
Exchanges and returns
The customer has a 14 day return and exchange policy as of the Finnish Consumer Protection Act. Specially tailored products, such as fabrics and webbings, can not be returned unless there has been a mistake in the delivery on our part. We refund shipping and return shipping costs only with accepted reclamation cases.
The customer should always first contact the retailer if there are grounds for a return. Out of principle, we can not accept returned goods which have not been agreed upon in advance. Returned products which have not been agreed in advance will receive a 10 - 100% reduction on the refund value depending on the costs incurred.
The return policy only applies to products in their original packaging, which are unused and still marketable. Damaged products will receive a 10 - 100% reduction on the refund value in accordance with the damage to the resale value.
Include the following information for returns:
We do not accept returns after 14 days of delivery. When the return is approved, the money is returned in accordance with your payment method after the return is received and processed.
If you do not accept the order shipment it can not be considered as a customer return (customer protection law 5th chapter 25§) but it's considered as a breach of contract. Thus we have the right to claim for our expenses (customer protection law 5th chapter 28§). For non-accepted returning shipments we will invoice shipping and return costs and for the costs of invoicing.
Shipping problems or defect products
If the package is lost in transit, damaged or the customer has received the wrong product, then the customer must notify us of the defect immediately. This can be done at firstname.lastname@example.org or by telephone +358 44 016 6976.
Notice of a wrong delivery or faulty product must be made within 14 days of receiving the product. If the package is damaged in the mail then immediately file a complaint with the local post office and ask for a confirmation of damage.
Unless otherwise specified, no warranty is included in any of the products sold. If a product has warranty then it will be specified in the products information. Consumer protection protects the customer against material and manufacturing defects.
Warning: Products and materials in this store are not necessarily meant for the customers intended use. Use the products purchased from Shelby Oy at your own risk. Sports, outdoor activities and extreme activities can be dangerous, despite the use of amazing accessories. The use of some of our products may require special knowledge, training or experience. Ensure that you have the necessary knowledge and skills to use such products. In cases where you are unsure how to use a product, be sure to read the manual. If required, we will happily answer any of your questions. Read, understand and ask questions first. Leave the misadventures to others.
Shelby Oy handles all customer information with strict confidentiality. Shelby Oy complies with the consumer privacy rights under Finnish law. The customer information gathered by the web shop is only used for the processing of the orders. Customer information will not be disclosed to third parties or used for marketing without the customer's explicit consent.